Terms & conditions
Version 1.0 · Effective 18 August 2026
These Business Partner Terms & Conditions ("Terms") govern participation in the I WORK AT network.
By joining I WORK AT, your business agrees to provide eligible I WORK AT members with the agreed discount and to operate in accordance with these Terms.
I WORK AT reserves the right to approve, refuse, suspend or terminate participation in accordance with these Terms.
Participation in the network is conditional upon continued compliance with these Terms.
For the purposes of these Terms:
Advertised Price means the normal selling price of a product or service offered to the general public before any I WORK AT discount is applied.
Business means the company, partnership, sole trader or other organisation approved to participate in I WORK AT.
Discount means the standard I WORK AT member discount.
I WORK AT means the operator of the I WORK AT employee benefits network.
Member means an individual with a valid I WORK AT digital membership issued through an approved employer.
Verification System means the official I WORK AT QR code or any future verification technology approved by I WORK AT.
To participate in I WORK AT, your business must:
Acceptance into the I WORK AT network is entirely at the discretion of I WORK AT.
Meeting the eligibility criteria does not guarantee acceptance.
Once approved, your business will become a participating I WORK AT Business Partner.
Participation allows your business to:
Participation remains active until cancelled or terminated in accordance with these Terms.
The I WORK AT discount is designed to be simple, consistent and easy for members and businesses to understand.
Every participating business agrees to provide:
15% off all advertised prices, all day, every day.
This means:
Businesses must apply the discount consistently to all eligible members.
To protect participating businesses from unusually high-value transactions, the I WORK AT discount is subject to a maximum discount value.
The maximum discount available on any individual item is:
15% of the first £150 of the item's advertised selling price.
Accordingly, the maximum discount available on any individual item is £22.50.
Examples:
| Advertised Price | Discount Applied |
|---|---|
| £20.00 | £3.00 |
| £75.00 | £11.25 |
| £150.00 | £22.50 |
| £250.00 | £22.50 |
| £1,000.00 | £22.50 |
This maximum applies to each individual item, not to the total transaction value.
The strength of the I WORK AT network relies upon members knowing they can expect the same offer from every participating business.
Accordingly, businesses may not create their own exclusions without the prior written approval of I WORK AT.
The only standard exclusions are:
No other exclusions are permitted unless agreed in writing by I WORK AT.
Businesses must not:
Members must always receive 15% off the same advertised price available to members of the general public.
Businesses agree to verify every membership before applying the discount.
Verification should be carried out using the official I WORK AT Verification System.
Businesses may refuse to apply the discount where:
Where appropriate, businesses may request photographic identification to confirm that the membership belongs to the individual presenting it.
Businesses must not retain copies of identification documents.
Businesses agree to help protect the integrity of the network.
Businesses must notify I WORK AT as soon as reasonably practicable if they become aware of:
Businesses should cooperate with any reasonable investigation undertaken by I WORK AT.
Businesses agree to use the official verification system whenever reasonably possible.
Screenshots, copied QR codes or photographs of digital passes should not normally be accepted unless temporary guidance has been issued by I WORK AT.
Businesses should ensure that staff responsible for serving customers understand how to verify memberships correctly.
If the I WORK AT verification system becomes temporarily unavailable due to technical issues, businesses should follow any contingency procedures published by I WORK AT.
Businesses are expected to act reasonably and in good faith when dealing with members during any temporary service interruption.
Businesses are responsible for ensuring that all relevant employees understand how the I WORK AT scheme operates.
Staff should be trained to:
Businesses remain responsible for the actions of their employees when applying the I WORK AT discount.
Participating businesses agree to provide members with the same standard of customer service offered to all other customers.
Businesses must:
Membership of the network is intended to enhance the customer experience, and businesses are expected to uphold this objective.
To help maintain a high-quality network, I WORK AT may carry out quality assurance activities from time to time.
These may include:
Businesses agree to cooperate reasonably with these activities.
I WORK AT may receive complaints relating to participating businesses.
Where appropriate, I WORK AT may:
Repeated complaints, serious misconduct or persistent failure to comply with these Terms may result in termination.
Businesses must ensure that all information held by I WORK AT remains accurate and up to date.
This includes:
Businesses must notify I WORK AT of any material changes within 14 days.
Participation in I WORK AT is granted to the approved business and is not automatically transferable.
If ownership of the business changes, the new owner must notify I WORK AT as soon as reasonably practicable.
I WORK AT reserves the right to reassess the business against its eligibility criteria before allowing continued participation.
Businesses should notify I WORK AT if they expect to close for more than 14 consecutive days.
I WORK AT may temporarily suspend listings, display a temporary closure notice or otherwise inform members of the closure.
Businesses grant I WORK AT permission to promote their participation in the network.
This may include the use of:
These materials may be used across:
Ownership of all trademarks and branding remains with the business.
Businesses agree to display official I WORK AT promotional materials wherever reasonably practical.
These may include:
Businesses should remove all I WORK AT promotional material promptly if they cease participating in the network.
Businesses may only use official I WORK AT branding supplied or approved by I WORK AT.
Businesses must not:
Any misuse of I WORK AT branding may result in immediate removal from the scheme.
Participation in the I WORK AT network is subject to the agreed subscription fee.
Unless otherwise agreed in writing:
Failure to make payment may result in suspension or termination of participation.
I WORK AT may review and amend participation fees from time to time.
Businesses will receive at least 30 days' notice of any change to pricing.
Continued participation after the notice period constitutes acceptance of the revised fees.
Where payment cannot be collected, I WORK AT may:
Participation may be reinstated once all outstanding amounts have been settled.
There is no minimum term and no fixed contract. Businesses may cancel their participation at any time, without notice and without any cancellation fee.
Cancellation takes effect at the end of the monthly billing period already paid for. No further fees are charged after that date, and the Direct Debit mandate is cancelled.
Until cancellation takes effect, businesses must continue to honour valid I WORK AT memberships.
Fees already paid for the current billing period are not refunded, as participation continues for the remainder of that period.
I WORK AT may suspend or terminate participation immediately where:
Where appropriate, I WORK AT may provide an opportunity for the business to remedy the issue before termination.
Upon termination of participation, businesses must:
Termination does not affect any rights or obligations that accrued before the termination date.
Businesses remain solely responsible for:
I WORK AT acts solely as a membership and marketing platform and is not a party to any transaction between a business and a member.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
To ensure the consistent operation of the I WORK AT network, I WORK AT reserves the right to carry out reasonable compliance checks.
Businesses agree to cooperate with any reasonable request for information relating to participation in the scheme.
This may include:
I WORK AT will not request commercially sensitive information unless reasonably necessary.
Businesses grant I WORK AT permission to publish and promote the following information:
This information may be displayed on:
Businesses confirm they have the necessary rights to any images or content supplied.
Businesses agree not to engage in conduct that is likely to damage the reputation of:
Examples include:
I WORK AT may investigate any conduct that could reasonably affect the reputation of the network.
Businesses must take reasonable steps to prevent fraud and misuse of the scheme.
This includes reporting suspected:
Where fraud is suspected, I WORK AT may suspend memberships, suspend businesses or investigate further before taking action.
I WORK AT may invite members to provide feedback on participating businesses.
This feedback may include:
Where review functionality is introduced, businesses may be given the opportunity to respond.
I WORK AT reserves the right to moderate, edit or remove reviews that are offensive, defamatory, misleading or otherwise inappropriate.
I WORK AT aims to maintain a high-quality network of trusted independent businesses.
Businesses are expected to:
Where standards consistently fall below expectations, I WORK AT may require improvements or remove the business from the network.
To provide members with a varied and valuable selection of businesses, I WORK AT may limit participation within particular sectors or geographical areas.
Acceptance into the network does not guarantee exclusivity unless expressly agreed in writing.
I WORK AT reserves the right to:
Participation in I WORK AT is by approval only.
I WORK AT reserves the right to:
I WORK AT is under no obligation to provide reasons for any decision relating to acceptance or continued participation.
Businesses, their owners and employees must not knowingly:
Serious breaches may result in immediate termination.
Businesses may receive confidential information relating to I WORK AT, including operational processes, technology, commercial arrangements or future developments.
Businesses agree to keep such information confidential unless:
This obligation continues after participation ends.
All intellectual property rights relating to I WORK AT, including but not limited to:
remain the property of I WORK AT unless otherwise agreed in writing.
Participation in the scheme does not transfer ownership of any intellectual property.
Each party is responsible for complying with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Businesses must only use member information for the purpose of completing the transaction and must not retain or use personal information obtained through the verification process except where permitted by law.
Participation in I WORK AT does not prevent businesses from taking part in:
Unless expressly agreed, participation does not create an exclusive relationship between the parties.
Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
Examples include:
Obligations affected by such events shall be suspended only for the duration of the event.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The long-term success of I WORK AT depends upon maintaining a trusted, high-quality network for both members and participating businesses.
Accordingly, I WORK AT reserves the right to suspend, refuse or terminate the participation of any business where it reasonably believes that doing so is necessary to protect:
Where appropriate, I WORK AT will act fairly, reasonably and consistently when exercising this right.
I WORK AT may amend these Terms & Conditions from time to time.
Where changes are significant, participating businesses will receive at least 30 days' notice before the revised Terms take effect.
Continued participation in the network after the effective date constitutes acceptance of the revised Terms.
Any formal notice required under these Terms may be given:
Businesses are responsible for ensuring that their contact details remain accurate.
If I WORK AT chooses not to enforce any provision of these Terms on one occasion, this does not prevent it from enforcing that provision or any other provision at a later date.
Any waiver must be made expressly and in writing.
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed.
The remaining provisions shall remain in full force and effect.
These Terms & Conditions, together with any policies expressly referred to within them, constitute the entire agreement between I WORK AT and the participating business relating to participation in the I WORK AT network.
They supersede all previous discussions, representations, proposals or agreements relating to participation.
Businesses may not assign, transfer or subcontract their rights or obligations under these Terms without the prior written consent of I WORK AT.
I WORK AT may assign or transfer its rights and obligations as part of a business sale, restructuring or transfer of ownership.
Nothing in these Terms creates:
Participating businesses remain independent businesses at all times.
Neither party has authority to bind the other.
Businesses are responsible for ensuring that they comply with all applicable legislation relevant to their business, including but not limited to:
Participation in I WORK AT does not remove or reduce any legal obligations placed upon the business.
Businesses must maintain appropriate insurance relevant to the nature of their business throughout their participation in the network.
I WORK AT may request evidence of insurance where reasonably necessary.
To the fullest extent permitted by law:
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
These Terms are entered into with I WORK AT LTD, a company registered in England and Wales under company number 17392790, whose registered office is 33 Stonehouse Street, Plymouth, PL1 3PE.
Questions regarding these Terms should be sent to hello@iworkat.co.uk or by post to the registered office above.
How we handle personal data is described in our Privacy Policy.
| Version | Date | Summary |
|---|---|---|
| v1.0 | 18 August 2026 | First published version. |
By joining I WORK AT, participating businesses agree to:
The I WORK AT discount does not apply to:
No other exclusions are permitted without the prior written approval of I WORK AT.
The objective of these Terms & Conditions is to create a simple, consistent and trusted employee benefit scheme that supports independent businesses while providing genuine value to employees.
Every participating business contributes to the reputation of the I WORK AT network. By maintaining high standards, honouring the agreed discount and delivering excellent customer service, businesses help strengthen the network for all members and partners.